Customers wishing to externalize the day-to-day ongoing maintenance of their Bravura Security Fabric solutions may opt for the managed administration service offered by Bravura Security, rather than allocating their own staff to manage their system. Customers who sign up for the managed administration service are assigned one primary and one backup product administrator as part of their professional identity management team. The Bravura Security administrator performs the day-to-day monitoring and management of the software, either on-premises or in the cloud.
Managed administration service includes:
- Daily server health monitoring.
- Problem remediation (single point of contact).
- Applying upgrades and patches as required.
- Making minor changes to system configuration and integrations.
The Need for Managed IAM Services
Managed IAM involves partnering with an expert like Bravura Security to help you maintain and implement your comprehensive IAM solutions. This approach is an ideal choice for companies that:
- Need expert help due to a lack of in-house IAM knowledge.
- Need specific services, support or features at affordable price points.
- Need their team members to focus on core business rather than IAM strategies.
Our Health Monitoring and Administration Support
Managed administration service includes monitoring, remediating, and software and system maintenance.
Daily Server Health Monitoring
Our experts will oversee crucial performance metrics with real-time visibility tools. We'll also review your processing logs to proactively identify issues and promptly communicate them to you. These checks help ensure more uptime and efficient resource use.
Problem Remediation With a Single Point of Contact
You'll have a dedicated specialist to help resolve detected issues and prevent them from occurring again. This team member will also help oversee issues with operations and integrations. Our troubleshooting professionals always have access to our in-house experts for an additional knowledge base to draw on. As a result, you'll enjoy more resource reliability and availability.
Application of Upgrades and Patches as Required
Unpatched software is a prime target for bad actors. We'll deploy patches promptly for added confidence and security. Plus, we'll help keep your systems at their peak performance by handling upgrades to improve operation and stability.
Minor Changes to System Configuration and Integrations
Our experts will maintain your system configurations and integrations for consistency and convenience. We'll help you achieve better operational performance and resource allocation while optimizing your current business logic to meet new or shifting needs. When we institute requested changes, we'll also support you with recommendations for improving end user adoption.
As part of our comprehensive managed IAM services, you'll receive regular reporting on the metrics most meaningful to you. Our reports will help you make the most of your IT assets by informing you about potential issues, resource use and more.
Benefits of Managed Identity Access and Management Services
Making use of managed administration services results in many benefits.
Lower Total Cost of Ownership (TCO)
Managed IAM services offer use-based pricing, which means you can improve cost efficiencies and reduce your upfront investment. Our services also help you use cost-saving tools like automation and cloud-based solutions to suit heavily scrutinized budgets.
Our services help you collaborate across your entire ecosystem to improve operations and workflows. With faster deployments, implementation and provisioning, team members can start contributing to your mission sooner. Plus, our managed IAM services are flexible and scalable to meet evolving business demands.
With our Bravura Security experts as your advocates, you can improve your security posture. We'll help you standardize and optimize internal controls according to your policy. Better business data protection and error reductions also create a more secure environment.
For more details, please contact your Account Manager.
Get Started With Managed IAM Services Now
Our experts are ready to answer questions or create the ideal managed IAM strategy for you.
To learn more about this service or to request a price quotation, please contact your Bravura Security account representative or call 1.403.233.0740 ext 1.
For Bravura components which are deployed in a Bravura Security customer facility, on Bravura Security customer infrastructure, the Bravura Security product administrator will be responsible for maintaining and managing the application itself and not the underlying infrastructure that supports it:
- Hardware support.
- Operating system support, including OS patches.
- Network support, including troubleshooting routing, DNS or load balancing problems on the Bravura Security customer network.
While the Bravura Security administrator will be responsible for troubleshooting integration problems with systems and applications where Bravura is configured to manage users, credentials or entitlements, such troubleshooting will (inherently) require close collaboration with individual Bravura Security customer system and application administrators.
Terms and conditions
- Managed administration service is provided per solution instance. An instance may span multiple physical or virtual servers but supports a single user population, a single set of integrations and has a single configuration.
- Customers must have a current maintenance contract for the product to be managed.
- Customers must provide the administrator with appropriate administrator-level credentials to each server at the operating system and database levels (this does not apply where the system is delivered as a service and Bravura Security provides the OS and DB).
- Bravura Security staff must have independent VPN access to the customer network on a 24x7x365 basis.
- Customers must designate two contacts (application owners) with whom Bravura Security will coordinate all work. Only these application owners will contact Bravura Security with inquiries or requests and Bravura Security will contact these owners to request access, discuss changes and notify of incidents.
- Customers must have a staging environment to allow testing of enhancements and patches before migration to production (this does not apply where the system is delivered as a service and Bravura Security provides the OS and DB).
- All production changes are subject to the customer change control process. Where the system is provided as a service, Bravura Security will coordinate version upgrades and outages with the designated application owners.
- Major product version upgrades (e.g., X changes in version X.Y.Z) may require a separate professional services engagement and are not automatically included in annual version upgrades.
- Development of custom business logic is excluded from this service.
- Deployment or monitoring of software components to systems other than Bravura Security servers is excluded from this service. This means both client code (ActiveX, Windows Credential Provider (CP) , etc.) and server-side agents (Mainframe listener, Unix listener, etc.)
To learn more about this service or to request a price quotation, Please contact your Bravura Security account representative or call 1.403.233.0740 ext 1.