new-product-hero-background

Self-Service Password Reset (SSPR)

The Next Generation of Self-Service Password Reset and Enterprise Password Managmeent 

new-product-intro

Flip Password Management from User Effort to Enterprise Command. 

Modern identity security demands more than resets. Next Generation Bravura Pass, part of the Bravura Security Fabric, combines Self-Service Password Reset (SSPR) and Enterprise Password Management in one platform, giving IT and Security full control while keeping access effortless for every user.

Built for hybrid environments, the platform automates password creation, rotation, and recovery across every system and application. Integrated with a secure vault, it delivers Passwords as a Service by providing continuous, automated credential protection that reduces friction, risk, and recovery time.

As part of the Bravura Security Fabric, Bravura Pass integrates seamlessly with Bravura Identity, Bravura Safe, and Bravura Privilege to automate governance and credential lifecycle management across every access point.

This is the flip from user-managed frustration to automated confidence. IT gains continuous control. Users stay connected. Passwords manage themselves.

Business Challenge

Employees juggle too many credentials across too many systems. They reuse weak passwords, delay changes, or forget logins creating risk, downtime, and constant help-desk overload.

SSPR was originally designed to solve that problem by:

  • Reducing help-desk calls

  • Restoring access faster

  • Giving users a simple way to manage their own passwords

But today, the challenge has evolved.

When a Breach Happens, Every Minute Counts.

  • Passwords remain the #1 cause of breaches.

  • What used to be an individual issue has become an enterprise-wide vulnerability.

  • Breach containment now depends on speed, scale, and coordination.

Manual resets can’t reach every system or account in time especially service, mainframe, or legacy applications that still sit outside SSO.

The Reality for Security Teams

  • Traditional Mass Password Resets rely on scripts, spreadsheets, and emails to coordinate thousands of accounts.

  • Gaps remain and attackers exploit them.

  • Full credential resets across an enterprise can take weeks or even months to complete.

Legacy self-service tools simply can’t keep up.

Solution and Features

Unlike platform-limited SSPR tools, Next Generation Bravura Pass unifies password recovery, synchronization, and governance across hybrid and non-Microsoft systems closing the gaps legacy solutions leave open. 

Organizations need a faster, coordinated way to: 

  • Restore security in minutes 
  • Prove control across every system 
  • Prevent the next incident without losing self-service simplicity 

Where Hybrid Systems, Legacy Apps, and Human Behavior Collide

Next Generation Bravura Pass is built for today’s reality where hybrid systems, legacy apps, and human behavior meet modern security demands. It’s a Business Password Manager that flips password management from user effort to enterprise command, unifying automation, strong authentication, and recovery across on-prem and cloud environments.

  • Self-Service Password Reset: Users can securely reset passwords, unlock accounts, or recover encrypted drives anytime through web, mobile, or desktop. 
  • Automated Password Management: Automatically create, rotate, and synchronize passwords across connected systems with enforced enterprise policies. 
  • Password Synchronization: Keep credentials aligned across Active Directory, SaaS, and legacy systems to prevent lockouts and ensure consistency. 
  • Mass Password Reset: Contain incidents fast with coordinated, enterprise-wide resets that restore access and prove control. 
  • Assisted Reset: Help desk analysts perform secure resets without elevated privileges using verified authentication. 
  • Strong Authentication and SSO: Deliver seamless access with MFA and integrations for Entra ID, Okta, Ping, Duo, and RSA. 

Benefits of Next Generation Bravura Pass

Next Generation Bravura Pass delivers intelligent, automated password management that reduces risk, restores control, and improves user experience across every environment. 

Reduce IT costs

Next Generation Bravura Pass lowers IT expenses by automating password creation, rotation, and reset. With self-service recovery and policy enforcement built in, users can resolve password and account issues independently, cutting help-desk tickets by up to 85%. Your IT team spends less time resetting credentials and more time advancing strategic projects. 

Strengthen Login Security 

The platform enforces strong password and MFA policies across all connected systems from cloud to mainframe. Automated password rotation ensures credentials are always compliant, unique, and never reused, closing a major source of breach risk. Security improves without adding user complexity. 

Accelerate Breach Response

Accelerate Breach Response When incidents occur, every minute counts. Bravura Pass enables enterprise-wide, coordinated resets that reach every account and system, even those outside SSO, in minutes. Security teams can contain exposure fast and verify control through audit-ready reporting. 

Reduce Privileged Access 

Help-desk analysts can assist users securely without admin rights or elevated privileges. Built-in caller authentication and automated password delivery eliminate the need for manual intervention, minimizing the risk of insider misuse or accidental exposure. 

Improve User Experience

Users gain the password-free simplicity they expect. Credentials are created, rotated, and synchronized automatically, so access just works on any device, from anywhere. A modern, accessible interface reduces login friction and improves self-service adoption across the enterprise. 

Increase Compliance Confidence 

Every reset, rotation, and recovery action is tracked, verified, and aligned with standards like NIST, PCI DSS, and ISO 27001 for full audit readiness. 

Built for Compliance and Confidence 

Next Generation Bravura Pass aligns with NIST, PCI DSS, and ISO password policy standards to support enterprise-grade compliance and audit readiness. 

REQUEST DEMO

hitachi-mobile-app-1

Features of Our Business Password Manager

Here’s how Next Generation Bravura Pass delivers full lifecycle password control across every environment. 

Password Synchronization

Reduce password problems in your organization by synchronizing passwords. Login problems are less likely when users have only one set of credentials to remember. Users are less likely to call the help desk, giving more free time to your IT department.

Using Bravura Pass, you can choose your password complexity rules and change frequency. Complexity and changes are both key to account security.

Either of these two events triggers password synchronization:

  1. A password change on Active Directory or another system
  2. Inviting users to a web portal with rules for password composition

Bravura Pass can synchronize numerous passwords.

Single Sign-On and Strong Authentication

The SSO authentication platform of Bravura Pass protects your accounts and data with strong authentication. Bravura Pass replaces the login screen for applications with Security Assertion Markup Language (SAML) protection, such as software as a service (SaaS). Users can sign in with this application launchpad and click application icons for Salesforce, Office 365, Google Apps and more to log in to those apps.

Strong identity user authentication software protects self-service and help desk assisted password reset through these mechanisms:

  • Multiple login credentials: Users need two or more credentials to sign in to Bravura Pass.
  • Two-factor app: The Bravura Pass platform includes a two-factor smartphone app.
  • App integration: The smartphone app can integrate with existing systems like RSA SecurID and Duo Security.
Self-Service Options for Account Support

Reduce your help desk call volume by 85% with self-service options for password and PIN reset. You can streamline the support calls your IT department gets by empowering users to take care of basic account management tasks themselves.

If users forget their PIN or password or lock themselves out of their accounts, they can access Bravura Pass via self-service phone call, smartphone app and PC login screen. From there, they can take care of the password change or unlock process themselves without contacting the help desk.

Self-service options still require authentication for security. Bravura Pass authenticates the help desk analyst and caller before allowing the user to change their PIN or password. The support technician does not need administrative rights. Support tickets are created, updated and closed automatically.

Security Questions and Biometrics Enrollment

Bravura Pass supports the enrollment process for biometrics and security questions while keeping this data secure. Bravura Pass utilizes effective security questions that are easy for users to remember and difficult for hackers to guess.

Since biometric data is unique to each user, this information is valuable to hackers. Bravura Pass safeguards this private information, allowing biometrics to be a safe and reliable authentication method for your company.

The quality of the initial enrollment for security questions and biometrics matters. High enrollment quality improves this identity authentication management method through the storage of accurate information. Accurate data prevents login problems because the system will be able to match its biometric and security question information with the data users have given on file.

Self-Service Encrypted Drives Unlock

Allow your users to unlock encrypted drives through a self-service portal with Bravura Pass. When you empower users to take care of this task themselves, your IT team can save time and support expenses and focus on higher-priority work.

Encryption keeps drives safe by scrambling information so it can only be read by a user with the right credentials. Users who need the encryption key to access this information can use Bravura Pass to unlock the drive without assistance from the IT department.

Similar to password and PIN resets, Bravura Pass requires users to authenticate their identity before unlocking an encrypted drive. This step ensures authorized users can see this information and bad actors cannot.

Gartner Peer Insights

User Reviews of Bravura Security IAM Suite

"Fully met our company's need for Identity and Password management."

— Sr Analyst Programmer (Company size: 10B -30B USD)

Read More

"Product works well for cloud provider."

— Senior Security Manager in the Services Industry (Company size: 50M - 250M USD)

Read More

"Implementation was successful and a solid solution for the targets implemented."

— Compliance Remediation Ops Support Manager (Company size: < 50M USD)

Read More

Write Your Review of a Bravura Security Product or Service

All reviews are rigorously vetted and verified by Gartner. You can review any solution your company has implemented or upgraded in the past 18 months.

You will receive an Amazon gift card.

Write review here

Bravura Pass - Frequently Asked Questions

Frequently Asked Questions

Bravura Pass & Self-Service Password Reset

What are the security features of your Self-Service Password Reset software?

We built our Self-Service Password Reset (SSPR) solution to help you stay secure without slowing anyone down. It's fast, intuitive, and packed with enterprise-grade protection so your users can reset passwords confidently, and your team can stay focused on what matters.

Here's how we keep things secure:

  • End-to-end encryption protects data in transit and at rest
  • Multi-factor authentication kicks in before any reset
  • Identity verification through one-time passwords and optional third-party biometric support via integrated connectors like Azure AD/Entra MFA
  • Audit logs track who reset what and when
  • Role-based access controls let you manage permissions with precision
  • Compliance alignment with GDPR, HIPAA, and ISO 27001
  • Lockout prevention and throttling stop brute-force attacks in their tracks
  • Anomaly detection support through exit traps and plugin points while not built-in, Bravura Pass enables integration with external systems to flag suspicious activity from unusual devices or locations

Together, these features help you protect sensitive data and give your users a secure, seamless way to reset passwords wherever they are. Explore Bravura Pass security architecture

What user verification methods does your Self-Service Password Reset solution support?

You need identity verification that's secure, flexible, and built for the real world. That's exactly what our Self-Service Password Reset solution delivers. Whether your team is remote, hybrid, or on-site, they'll have secure ways to prove who they are without jumping through hoops.

Here's what you can use:

  • One-time passwords via email or SMS
  • Multi-factor authentication with apps or hardware tokens
  • Biometric support available through trusted third-party integrations, such as Azure AD/Entra MFA.
  • Backup codes and alternative workflows for tricky situations
  • Custom policies that let you mix and match methods
  • Fallback options for when users lose access
  • Security-first design that blocks brute-force and bypass attempts

We've left out the fluff and focused on what works so your users can verify their identity quickly and securely, no matter where they are. Customize your verification workflows

Why should organizations implement Self-Service Password Reset?

When you let users reset their own passwords, everyone wins. Our Self-Service Password Reset (SSPR) solution helps you cut costs, boost productivity, and tighten security — all without adding complexity.

Here's what you'll gain:

  • Fewer help desk tickets: up to 40% of IT calls are password-related
  • Faster resets: no more waiting around for IT
  • Stronger security: fewer reused passwords, fewer risky shortcuts
  • Better user experience: 24/7 access from anywhere
  • Scalability: built to support growing and remote teams
  • Compliance confidence: audit trails and policy enforcement baked in

Compared to traditional help desk resets, SSPR is faster, safer, and way more efficient for your users and your IT team.

Can employees reset passwords from mobile devices or remotely?

Your team isn't always at their desk: and that's exactly why our Self-Service Password Reset (SSPR) solution works wherever they are. Whether they're on a phone, tablet, or laptop, users can reset passwords securely without jumping through hoops or calling IT.

Here's how we make it work:

  • Works across devices: web, mobile, and tablet
  • Supports iOS and Android: with a dedicated app
  • No VPN needed: integrates with cloud identity providers like Azure AD and Okta
  • Lock-screen resets: available for Windows devices
  • Secure mobile workflows: powered by MFA and encrypted connections
  • Admin controls: to monitor and manage remote reset access

It's simple, secure, and built for the way your team actually works. See mobile reset workflows in action