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Self-Service Password Reset (SSPR)

Self-service management of all credentials, including passwords.

Business Challenge

Users have too many passwords used to sign into different systems and applications. Users respond to this complexity by:

  • Avoiding password changes.
  • Choosing simple passwords.
  • Writing down their passwords.
  • Forgetting passwords.

This creates real business problems, such as:

  • Inconvenience for users.
  • Security compromises.
  • High help desk call volumes.

Users may also have smart cards or tokens that users unlock with a PIN (which they will occasionally forget). They may also use security questions in some contexts or a password to unlock an encrypted drive on their PC. Some users use biometrics, such as fingerprints, voiceprints or face recognition to sign into systems or applications. Users may experience login problems with any of these credentials.

Increasingly, users sign into cloud-hosted SaaS applications, where single-factor (password-only) authentication is simply not strong enough to protect critical systems that are accessible to attackers via a public URL.

Solution and Features

Bravura Pass, a component of Bravura Security Fabric, is a system that helps users to better manage their own credentials. It includes:

  • Strong authentication (MFA) and Security Assertions Markup Language (SAML) 2.0 identity provider (IdP).
  • Self-service password and PIN reset.
  • Self-service unlock of encrypted drives.
  • Password synchronization.
  • Managed enrollment of security questions, mobile phone numbers, personal e-mail addresses and biometrics.

Bravura Pass includes connectors to manage PINs, passwords and encryption keys on over 130 kinds of systems and applications.

These capabilities are available via a full screen or mobile web browser from an off-site laptop or smartphone, the login screen of a corporate PC or a phone call.

Benefits of Bravura Pass for Enterprises

Bravura Pass offers several advantages for enterprises. With our single sign-on (SSO) software, you can:

Reduce IT costs

 Bravura Pass saves money for your IT department. With fewer password-related problems and self-service options, Pass enables users to resolve a variety of authentication-related problems on their own. This means your IT team will field fewer calls, reducing the cost of IT support.

Improve login security

Bravura Pass enhances password security by enforcing a robust global policy. You can require users to make complex passwords, change their login information frequently, and to never be reused. 

Enhance IT support security

Bravura Pass makes IT support processes more secure. The support analyst and caller must pass a strong authentication process before a password reset or other security information can be completed. This also reduces the number of IT support staff who need elevated privileges to assist users who need help with an intruder lockout, forgotten password or PIN or locked-out drive.

Reduce elevated privileges

With Bravura Pass, you can reduce the number of IT support staff with elevated privileges. This reduction makes your IT practices more secure.

Offer better user service

 Bravura Pass makes user service better. Your employees will have fewer passwords to remember, reducing failed login attempts. Bravura Pass populates login credentials on application login screens and has an easy-to-use interface where users can change their passwords when needed.

Why Password Synchronization Matters

With organizations using numerous applications and platforms today, employees have to keep track of several sets of login credentials. If a user can't log in to their account or has forgotten their password, they need the IT team to set things right. Login problems and password resets account for a lot of IT help desk activity. Simplifying credential management and sign-in for users allows IT to focus on bigger projects and goals.

Bravura Security offers Bravura Pass for password management. Our self-service password management system helps companies manage login credentials across systems and applications.

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Features of Our Identity Authentication Management Solution

Bravura Pass is an adaptive authentication solution to simplify password management. You can control your user credentials on-premise and in the cloud, improving your application security while reducing IT support expenses. Explore some key features of our product.

Password Synchronization

Reduce password problems in your organization by synchronizing passwords. Login problems are less likely when users have only one set of credentials to remember. Users are less likely to call the help desk, giving more free time to your IT department.

Using Bravura Pass, you can choose your password complexity rules and change frequency. Complexity and changes are both key to account security.

Either of these two events triggers password synchronization:

  1. A password change on Active Directory or another system
  2. Inviting users to a web portal with rules for password composition

Bravura Pass can synchronize numerous passwords.

Single Sign-On and Strong Authentication

The SSO authentication platform of Bravura Pass protects your accounts and data with strong authentication. Bravura Pass replaces the login screen for applications with Security Assertion Markup Language (SAML) protection, such as software as a service (SaaS). Users can sign in with this application launchpad and click application icons for Salesforce, Office 365, Google Apps and more to log in to those apps.

Strong identity user authentication software protects self-service and help desk assisted password reset through these mechanisms:

  • Multiple login credentials: Users need two or more credentials to sign in to Bravura Pass.
  • Two-factor app: The Bravura Pass platform includes a two-factor smartphone app.
  • App integration: The smartphone app can integrate with existing systems like RSA SecurID and Duo Security.
Self-Service Options for Account Support

Reduce your help desk call volume by 85% with self-service options for password and PIN reset. You can streamline the support calls your IT department gets by empowering users to take care of basic account management tasks themselves.

If users forget their PIN or password or lock themselves out of their accounts, they can access Bravura Pass via self-service phone call, smartphone app and PC login screen. From there, they can take care of the password change or unlock process themselves without contacting the help desk.

Self-service options still require authentication for security. Bravura Pass authenticates the help desk analyst and caller before allowing the user to change their PIN or password. The support technician does not need administrative rights. Support tickets are created, updated and closed automatically.

Security Questions and Biometrics Enrollment

Bravura Pass supports the enrollment process for biometrics and security questions while keeping this data secure. Bravura Pass utilizes effective security questions that are easy for users to remember and difficult for hackers to guess.

Since biometric data is unique to each user, this information is valuable to hackers. Bravura Pass safeguards this private information, allowing biometrics to be a safe and reliable authentication method for your company.

The quality of the initial enrollment for security questions and biometrics matters. High enrollment quality improves this identity authentication management method through the storage of accurate information. Accurate data prevents login problems because the system will be able to match its biometric and security question information with the data users have given on file.

Self-Service Encrypted Drives Unlock

Allow your users to unlock encrypted drives through a self-service portal with Bravura Pass. When you empower users to take care of this task themselves, your IT team can save time and support expenses and focus on higher-priority work.

Encryption keeps drives safe by scrambling information so it can only be read by a user with the right credentials. Users who need the encryption key to access this information can use Bravura Pass to unlock the drive without assistance from the IT department.

Similar to password and PIN resets, Bravura Pass requires users to authenticate their identity before unlocking an encrypted drive. This step ensures authorized users can see this information and bad actors cannot.

Gartner Peer Insights

User Reviews of Bravura Security IAM Suite

"Fully met our company's need for Identity and Password management."

— Sr Analyst Programmer (Company size: 10B -30B USD)

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"Product works well for cloud provider."

— Senior Security Manager in the Services Industry (Company size: 50M - 250M USD)

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"Implementation was successful and a solid solution for the targets implemented."

— Compliance Remediation Ops Support Manager (Company size: < 50M USD)

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Bravura Pass - Frequently Asked Questions

Frequently Asked Questions

Bravura Pass & Self-Service Password Reset

What are the security features of your Self-Service Password Reset software?

We built our Self-Service Password Reset (SSPR) solution to help you stay secure without slowing anyone down. It's fast, intuitive, and packed with enterprise-grade protection so your users can reset passwords confidently, and your team can stay focused on what matters.

Here's how we keep things secure:

  • End-to-end encryption protects data in transit and at rest
  • Multi-factor authentication kicks in before any reset
  • Identity verification through one-time passwords and optional third-party biometric support via integrated connectors like Azure AD/Entra MFA
  • Audit logs track who reset what and when
  • Role-based access controls let you manage permissions with precision
  • Compliance alignment with GDPR, HIPAA, and ISO 27001
  • Lockout prevention and throttling stop brute-force attacks in their tracks
  • Anomaly detection support through exit traps and plugin points while not built-in, Bravura Pass enables integration with external systems to flag suspicious activity from unusual devices or locations

Together, these features help you protect sensitive data and give your users a secure, seamless way to reset passwords wherever they are. Explore Bravura Pass security architecture

What user verification methods does your Self-Service Password Reset solution support?

You need identity verification that's secure, flexible, and built for the real world. That's exactly what our Self-Service Password Reset solution delivers. Whether your team is remote, hybrid, or on-site, they'll have secure ways to prove who they are without jumping through hoops.

Here's what you can use:

  • One-time passwords via email or SMS
  • Multi-factor authentication with apps or hardware tokens
  • Biometric support available through trusted third-party integrations, such as Azure AD/Entra MFA.
  • Backup codes and alternative workflows for tricky situations
  • Custom policies that let you mix and match methods
  • Fallback options for when users lose access
  • Security-first design that blocks brute-force and bypass attempts

We've left out the fluff and focused on what works so your users can verify their identity quickly and securely, no matter where they are. Customize your verification workflows

Why should organizations implement Self-Service Password Reset?

When you let users reset their own passwords, everyone wins. Our Self-Service Password Reset (SSPR) solution helps you cut costs, boost productivity, and tighten security — all without adding complexity.

Here's what you'll gain:

  • Fewer help desk tickets: up to 40% of IT calls are password-related
  • Faster resets: no more waiting around for IT
  • Stronger security: fewer reused passwords, fewer risky shortcuts
  • Better user experience: 24/7 access from anywhere
  • Scalability: built to support growing and remote teams
  • Compliance confidence: audit trails and policy enforcement baked in

Compared to traditional help desk resets, SSPR is faster, safer, and way more efficient for your users and your IT team.

Can employees reset passwords from mobile devices or remotely?

Your team isn't always at their desk: and that's exactly why our Self-Service Password Reset (SSPR) solution works wherever they are. Whether they're on a phone, tablet, or laptop, users can reset passwords securely without jumping through hoops or calling IT.

Here's how we make it work:

  • Works across devices: web, mobile, and tablet
  • Supports iOS and Android: with a dedicated app
  • No VPN needed: integrates with cloud identity providers like Azure AD and Okta
  • Lock-screen resets: available for Windows devices
  • Secure mobile workflows: powered by MFA and encrypted connections
  • Admin controls: to monitor and manage remote reset access

It's simple, secure, and built for the way your team actually works. See mobile reset workflows in action