Self-Service Password Reset (SSPR)

Reduce password problems in your organization by synchronizing passwords. Login problems are less likely when users have only one set of credentials to remember. Users are less likely to call the help desk, giving more free time to your IT department.

Using Bravura Pass, you can choose your password complexity rules and change frequency. Complexity and changes are both key to account security.

Either of these two events triggers password synchronization:

1. A password change on Active Directory or another system
2. Inviting users to a web portal with rules for password composition

Bravura Pass can synchronize numerous passwords.

The SSO authentication platform of Bravura Pass protects your accounts and data with strong authentication. Bravura Pass replaces the login screen for applications with Security Assertion Markup Language (SAML) protection, such as software as a service (SaaS). Users can sign in with this application launchpad and click application icons for Salesforce, Office 365, Google Apps and more to log in to those apps.

Strong identity user authentication software protects self-service and help desk assisted password reset through these mechanisms:

• Multiple login credentials: Users need two or more credentials to sign in to Bravura Pass.
• Two-factor app: The Bravura Pass platform includes a two-factor smartphone app.
• App integration: The smartphone app can integrate with existing systems like RSA SecurID and Duo Security.

Reduce your help desk call volume by 85% with self-service options for password and PIN reset. You can streamline the support calls your IT department gets by empowering users to take care of basic account management tasks themselves.

If users forget their PIN or password or lock themselves out of their accounts, they can access Bravura Pass via self-service phone call, smartphone app and PC login screen. From there, they can take care of the password change or unlock process themselves without contacting the help desk.

Self-service options still require authentication for security. Bravura Pass authenticates the help desk analyst and caller before allowing the user to change their PIN or password. The support technician does not need administrative rights. Support tickets are created, updated and closed automatically.

Bravura Pass supports the enrollment process for biometrics and security questions while keeping this data secure. Bravura Pass utilizes effective security questions that are easy for users to remember and difficult for hackers to guess.

Since biometric data is unique to each user, this information is valuable to hackers. Bravura Pass safeguards this private information, allowing biometrics to be a safe and reliable authentication method for your company.

The quality of the initial enrollment for security questions and biometrics matters. High enrollment quality improves this identity authentication management method through the storage of accurate information. Accurate data prevents login problems because the system will be able to match its biometric and security question information with the data users have given on file.

Allow your users to unlock encrypted drives through a self-service portal with Bravura Pass. When you empower users to take care of this task themselves, your IT team can save time and support expenses and focus on higher-priority work.

Encryption keeps drives safe by scrambling information so it can only be read by a user with the right credentials. Users who need the encryption key to access this information can use Bravura Pass to unlock the drive without assistance from the IT department.

Similar to password and PIN resets, Bravura Pass requires users to authenticate their identity before unlocking an encrypted drive. This step ensures authorized users can see this information and bad actors cannot.