CASE STUDYDOCUSIGNCHALLENGE Docusign needed to connect Workday, Azure, and Salesforce toautomate onboarding, manage access securely, and improve reporting, therebyensuring global consistency without slowing down daily operations.SOLUTIONDocusign expanded its identity security program with Bravura Identityand Bravura Pass to streamline onboarding, strengthen security, and automateaccess across systems. The solution empowered their employees with secureself-service, supporting both operational efficiency and a better user experience.OUTCOME Docusign’s identity transformation delivered seamless integrationacross HR and IT systems, automated identity lifecycle management, andempowered employees through secure self-service tools. These improvementsreduced operational overhead, minimized manual processes, and established ascalable governance framework to support global growth. Docusign SurfacesIdentity Truth at Scalewith Bravura Security SoftwareINDUSTRYWorldwideREGIONBravura Identity, BravuraPrivilege, Bravura PassSOLUTIONSIn the bustling tech hub of SanFrancisco, Docusign, a beacon inthe electronic signature and digitaltransaction management industry,faced a complex web ofchallenges. With a workforce of6,800 strong, the company's needsevolved from simple passwordmanagement to a sophisticatedidentity management program. Theintegration of disparate systemssuch as Workday, Entra (Azure),Active Directory, Salesforce, and ahost of applications like Tableau,Oracle, and Slack loomed large.Docusign's ambition was clear: toweave these systems togetherseamlessly without fraying theedges of their establishedCHALLENGEDocusign’s ability to detect identity changes and surface authoritative data helpsreduce risk, improve audit readiness, and ensure consistent access decisions;challenges shared by many global enterprises. workflows. They aimed toautomate the joiner, mover, andleaver processes, enhance secureglobal onboarding practices, andrefine incident management, allwhile reinforcing their security andoperational efficiency. SOLUTIONDocusign implemented BravuraIdentity to unify identity dataacross systems and surface whatthey refer to as “the truth”— themost accurate, real-time view ofuser identity. Unlike tools thatprioritize flash over function,Bravura Identity detects changesacross systems and reconcilesdiscrepancies, ensuring thatidentity decisions are grounded in verified, authoritative data. Thiscapability became a cornerstone ofDocusign’s identity strategy,enabling secure automation andconfident governance at scale.Docusign's commitment to securitywas evident in their globalapproach to HR system drivenonboarding, a process thatbecame a hallmark of theiroperational prowess. Theautomation of entitlement changes,driven by HR processes, marked asignificant reduction in manualworkload, streamlining operationsand minimizing the potential forerror. And by instituting self-service at scale, Docusign reducedhelp-desk cost and phishing risk.

"It’s not just Docusign takingcare of ourselves. We have areal partnership."Peter MullerPrincipal Security Architect(Identity), DocusignDocusign's expedition with BravuraIdentity culminated in a robust identitymanagement ecosystem thatpropelled the company towards afuture of assured growth andinnovation. The enhanced operationalefficiency and security infrastructurepaved the way for Docusign toseamlessly manage their expandingoperations, and achieved $2.3M+ inproven ROI. Bravura Identity provedto be a linchpin in maintainingoperational efficiency even amidstextensive bulk operations, enablingDocusign to confidently face thecomplexities of their industry. Byautomating approximately 884k IAMoperations in 7.5 months, more timewas available for Docusign to focuson strategic ambitions.The impact of this transformation isvisible not only in back-end efficiencybut also in the employee experience.A short internal video demonstrateshow Docusign employees now usethe Bravura Identity, branded forDocusign employees as IdentityPortal and Docusign Identify, tosecurely verify their identity andmanage account accessindependently streamlining IT supportand reinforcing security protocols. RESULTS© 2025 Bravura Security, Inc. All rights reserved. All other marks, symbols and trademarks are the property of their respective owners.bravurasecurity.comsales@bravurasecurity.comPeter Muller, Docusign’s PrincipalSecurity Architect, Identity,maintains a deep appreciation forthe work and ongoing support theyreceive from Bravura Security. In2021, Docusign decided to makesome significant changes to itssolution landscape by moving toWorkday, Oracle Cloud ERP,Google Workspace, and Tableau.They sat down with BravuraSecurity to reevaluate the scope ofthe partnership, to adjust theirroadmap, and to revisit andimprove the deliverables. “Bravuraresponded with, “What are theways that we can work with you?”They are my enablers,” saidMueller. “It's not just Docusigntaking care of ourselves. We havea real partnership.”2025-Nov-13The partnership also saw thedevelopment of custom workflowprocesses for account requests,which adopted a service catalogapproach, providing a user-friendlyinterface for complex identitymanagement tasks for 8,100identities and over 550 roles. Aspart of their innovative strategy,Docusign could now harness dataexported from Bravura Identity intotheir pre-existing identity reportingtools. This capability offered real-time insights and alerts for unusualuser behavior enhancing thesecurity posture and vigilance ofthe company. Docusign's journey with BravuraSecurity also addressed the needfor manual requests, ensuring thaturgent deactivations, data attributeupdates, and other identity-relatedprocesses are managed withprecision and urgency. The sheerscope of Bravura Identity's solutionin managing Docusign's intricateidentity governance processesexemplified the dynamic nature oftheir partnership, which is primedto evolve with the company'sbusiness operations. While Bravura Identity ensures theaccuracy of identity data acrosssystems, Bravura Pass puts thattruth into action—enablingemployees to securely resetpasswords, unlock accounts, andenroll in MFA based on verifiedidentity. Together, they deliver aseamless and secure userexperience. The partnership lives today in anongoing enterprise-levelimplementation with regularmaintenance, updates, and customdevelopment work to meetDocusign's specific needs. Therelationship is well-established withregular interaction betweenorganizations for support,maintenance, and ongoingimprovements.

Document Text

Docusign Surfaces Identity Truth at Scale with Bravura Security

CASE STUDY

CHALLENGE Docusign needed to connect Workday, Azure, and Salesforce to automate onboarding, manage access securely, and improve reporting, thereby ensuring global consistency without slowing down daily operations. SOLUTION Docusign expanded its identity security program with Bravura Identity and Bravura Pass to streamline onboarding, strengthen security, and automate access across systems. The solution empowered their employees with secure self-service, supporting both operational efficiency and a better user experience. OUTCOME Docusign’s identity transformation delivered seamless integration across HR and IT systems, automated identity lifecycle management, and empowered employees through secure self-service tools. These improvements reduced operational overhead, minimized manual processes, and established a scalable governance framework to support global growth.

DOCUSIGN

INDUSTRY

Software

REGION

Worldwide

SOLUTIONS

Bravura Identity, Bravura

Docusign’s ability to detect identity changes and surface authoritative data helps reduce risk, improve audit readiness, and ensure consistent access decisions; challenges shared by many global enterprises.

Privilege, Bravura Pass

CHALLENGE

workflows. They aimed to automate the joiner, mover, and leaver processes, enhance secure global onboarding practices, and refine incident management, all while reinforcing their security and operational efficiency.

verified, authoritative data. This capability became a cornerstone of Docusign’s identity strategy, enabling secure automation and confident governance at scale.

In the bustling tech hub of San Francisco, Docusign, a beacon in the electronic signature and digital transaction management industry, faced a complex web of challenges. With a workforce of 6,800 strong, the company's needs evolved from simple password management to a sophisticated identity management program. The integration of disparate systems such as Workday, Entra (Azure), Active Directory, Salesforce, and a host of applications like Tableau, Oracle, and Slack loomed large. Docusign's ambition was clear: to weave these systems together seamlessly without fraying the edges of their established

Docusign's commitment to security was evident in their global approach to HR system driven onboarding, a process that became a hallmark of their operational prowess. The automation of entitlement changes, driven by HR processes, marked a significant reduction in manual workload, streamlining operations and minimizing the potential for error. And by instituting self- service at scale, Docusign reduced help-desk cost and phishing risk.

SOLUTION

Docusign implemented Bravura Identity to unify identity data across systems and surface what they refer to as “the truth”— the most accurate, real-time view of user identity. Unlike tools that prioritize flash over function, Bravura Identity detects changes across systems and reconciles discrepancies, ensuring that identity decisions are grounded in

The partnership also saw the development of custom workflow processes for account requests, which adopted a service catalog approach, providing a user-friendly interface for complex identity management tasks for 8,100 identities and over 550 roles. As part of their innovative strategy, Docusign could now harness data exported from Bravura Identity into their pre-existing identity reporting tools. This capability offered real- time insights and alerts for unusual user behavior enhancing the security posture and vigilance of the company.

Peter Muller, Docusign’s Principal Security Architect, Identity, maintains a deep appreciation for the work and ongoing support they receive from Bravura Security. In 2021, Docusign decided to make some significant changes to its solution landscape by moving to Workday, Oracle Cloud ERP, Google Workspace, and Tableau. They sat down with Bravura Security to reevaluate the scope of the partnership, to adjust their roadmap, and to revisit and improve the deliverables. “Bravura responded with, “What are the ways that we can work with you?” They are my enablers,” said Mueller. “It's not just Docusign taking care of ourselves. We have a real partnership.”

"It’s not just Docusign taking care of ourselves. We have a real partnership."

Peter Muller Principal Security Architect (Identity), Docusign

RESULTS

Docusign's expedition with Bravura Identity culminated in a robust identity management ecosystem that propelled the company towards a future of assured growth and innovation. The enhanced operational efficiency and security infrastructure paved the way for Docusign to seamlessly manage their expanding operations, and achieved $2.3M+ in proven ROI. Bravura Identity proved to be a linchpin in maintaining operational efficiency even amidst extensive bulk operations, enabling Docusign to confidently face the complexities of their industry. By automating approximately 884k IAM operations in 7.5 months, more time was available for Docusign to focus on strategic ambitions.

Docusign's journey with Bravura Security also addressed the need for manual requests, ensuring that urgent deactivations, data attribute updates, and other identity-related processes are managed with precision and urgency. The sheer scope of Bravura Identity's solution in managing Docusign's intricate identity governance processes exemplified the dynamic nature of their partnership, which is primed to evolve with the company's business operations.

The partnership lives today in an ongoing enterprise-level implementation with regular maintenance, updates, and custom development work to meet Docusign's specific needs. The relationship is well-established with regular interaction between organizations for support, maintenance, and ongoing improvements.

The impact of this transformation is visible not only in back-end efficiency but also in the employee experience. A short internal video demonstrates how Docusign employees now use the Bravura Identity, branded for Docusign employees as Identity Portal and Docusign Identify, to securely verify their identity and manage account access independently streamlining IT support and reinforcing security protocols.

While Bravura Identity ensures the accuracy of identity data across systems, Bravura Pass puts that truth into action—enabling employees to securely reset passwords, unlock accounts, and enroll in MFA based on verified identity. Together, they deliver a seamless and secure user experience.

bravurasecurity.com sales@bravurasecurity.com

2025-Nov-13

[CASE STUDY] Docusign (Nov 2025)